Returns

Return & Refund Policy

Effective Date: July 26, 2026

At Body Atom, every product is carefully prepared, inspected, and packaged before shipment. Due to the personal-use nature of our botanical skincare, body care, hair care, and cosmetic products, all sales are final.

No Returns or Exchanges

For hygiene, health, safety, and product-integrity reasons, we do not accept returns or exchanges on skincare, body care, hair care, soaps, cosmetic products, or other personal-care items.

Products cannot be returned or exchanged because of:

• Personal scent preferences

• Skin type or individual skin response

• Texture, color, or consistency preferences

• Changes of mind

• Accidental orders

• Ordering the wrong product

• Failure to read the product description, ingredients, size, or directions before purchasing

• Sensitivities or allergies that were not disclosed or considered before purchase

Customers are responsible for reviewing the complete product description and ingredient list before placing an order. If you have known allergies or sensitivities, please consult the ingredient list carefully and perform a patch test before regular use.

No Refunds

All purchases are non-refundable. Once an order has been placed, processed, or shipped, we cannot issue a refund, return, replacement, exchange, or store credit based on personal preference or dissatisfaction with scent, texture, color, consistency, or individual results.

Individual experiences and results may vary. Body Atom does not guarantee that every product will be suitable for every individual skin type, preference, sensitivity, or condition.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, leaking, or if you receive an incorrect product, contact us within 48 hours of confirmed delivery.

Your message must include:

• Your full name

• Your order number

• A clear description of the issue

• Clear photographs of the product

• Photographs of the shipping box and packaging

• A photograph of the shipping label

Claims submitted after 48 hours, without photographic evidence, or after the product has been substantially used may not be eligible for review.

When a claim is verified, Body Atom may, at its discretion, replace the affected item or provide another appropriate resolution. A refund is not automatically guaranteed.

Please do not discard the product, packaging, shipping box, or mailing label until your claim has been reviewed.

Shipping Damage

Body Atom is not responsible for minor cosmetic damage to exterior packaging that does not affect the safety, quality, or usability of the product.

Damage claims caused during shipping must be reported within 48 hours of delivery. Body Atom reserves the right to require additional photographs or information for carrier claims.

Lost, Stolen, or Misdelivered Packages

Body Atom is not responsible for packages that are marked as delivered by the shipping carrier but are reported missing, stolen, or delivered to an incorrect location.

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders shipped to an address entered incorrectly by the customer are not eligible for refunds or free replacements.

Customers should contact the shipping carrier and their local postal service regarding packages marked as delivered but not received.

Returned or Refused Packages

Orders that are refused, unclaimed, returned because of an incorrect or incomplete address, or returned because the customer failed to collect the package are not eligible for a refund.

If the order is returned to Body Atom and can legally and safely be reshipped, the customer will be responsible for all additional shipping and handling charges.

Order Cancellations and Changes

Orders begin processing shortly after they are placed. We cannot guarantee that an order can be canceled or changed after checkout.

Once an order has entered processing, been prepared, or shipped, it cannot be canceled, modified, or refunded.

International Orders

International customers are responsible for all customs duties, import taxes, handling charges, brokerage fees, and other fees imposed by the destination country.

Body Atom is not responsible for customs delays, rejected deliveries, unpaid customs charges, or packages returned because the customer did not complete the required customs process.

Shipping charges, customs fees, duties, and taxes are non-refundable.

Digital Products, Courses, and Downloads

All sales of digital products, downloadable materials, educational resources, videos, online courses, guides, and electronic files are final and non-refundable.

Due to the immediate nature of digital access, refunds, returns, cancellations, and exchanges are not available once an order has been completed or access has been provided.

Sharing, copying, reproducing, reselling, distributing, or providing unauthorized access to Body Atom digital products or course materials is prohibited.

Chargebacks

Customers are encouraged to contact Body Atom directly before initiating a payment dispute or chargeback so that any legitimate order issue can be reviewed.

Fraudulent, abusive, or unauthorized chargebacks may result in the suspension of future purchasing privileges and may be disputed using order records, delivery confirmation, customer communications, and other available documentation.

Legal Rights

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

By completing a purchase from Body Atom, you confirm that you have reviewed and accepted this Return & Refund Policy.

For questions regarding an order, please contact Body Atom through the contact information provided on our website.